Privacy Policy (POPIA Compliant)

This Privacy Policy explains how SouthAfricaShop.co.za (“we”, “our”, “us”) collects, uses, stores, and protects personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”). By using our website, you agree to the terms of this policy.

1. Information we collect

• Contact details: name, surname, email, phone number, delivery address.
• Account information: login details, order history, saved items.
• Transaction details: payment confirmations (we do NOT store card information).
• Technical information: IP address, device type, browser type, cookies, and related analytics.

2. How we collect information

• Website activity: registration and order placement.
• Communications: contact forms, emails, WhatsApp, or customer support queries.
• Cookies and analytics: to improve the site and user experience.

3. Purpose of processing personal information

• Orders: to process and deliver purchases.
• Verification: to verify identity and prevent fraud.
• Support: to provide customer service and handle enquiries.
• Compliance: to meet legal and regulatory requirements.
• Improvement: to enhance the website, services, and user experience.

4. Sharing of personal information

• Courier companies: for delivery.
• Payment processors: for secure transactions.
• Service providers: hosting, analytics, or customer support.
• Law enforcement: when required by law.

5. Data storage and retention

Personal information is stored securely and retained only for as long as necessary for business, legal, or regulatory purposes. We use encryption, secure servers, and access control measures to protect data.

6. Your rights under POPIA

• Access: request access to your personal information.
• Correction or deletion: request updates or removal where appropriate.
• Objection: object to certain processing activities.
• Withdraw consent: at any time where processing is based on consent.
• Complain: lodge a complaint with the Information Regulator.

7. Cookies

Our site uses cookies to improve functionality, enhance the shopping experience, and analyse traffic. You may disable cookies in your browser settings, but some site features may not work correctly.

8. Direct marketing

We may send promotional emails or SMS messages with your consent. You may unsubscribe at any time using the provided opt‑out link.

9. Security measures

• SSL encryption
• Secure user authentication
• Regular updates and security patches
• Restricted staff access to personal information

10. Children’s privacy

We do not knowingly collect information from persons under 18 years of age without consent from a parent or guardian.

11. Changes to this privacy policy

We may update this policy from time to time. Continued use of the website constitutes acceptance of the updated terms.

12. Contact information

Information Officer: MoreDebt Services (Pty) Ltd
Email: admin@moredebt.co.za
Website: SouthAfricaShop.co.za
Effective date: 2025